Refund & Return Policy

Last Updated: June 30, 2026 • Adalaj Foods (Noble Consumer Products)

Important FMCG Food Quality Clause: As we package edible and perishable stone-ground spice products, all sales of spices (pouches, jars, and boxes) are non-returnable and non-refundable once dispatched, due to hygiene and food safety guidelines.

1. Damaged or Defective Items

We take extreme care in packaging our premium spices under FSSAI-guided safety standards. However, if your order is damaged during shipping transit or does not match the approved dispatch invoice, we will coordinate a replacement or refund:

Reporting Window: You must report damages within 48 hours of receipt.
Proof of Damage: Please provide clear photographs of the damaged outer box, damaged spice pouch, or FSSAI batch number seal to our compliance desk.

2. B2B / Distributor Dispatches

For registered wholesalers and distribution network partners:

Claims regarding weight discrepancies or short dispatches must be noted on the proof of delivery (POD) at the time of unloading.
Approved claims will be adjusted against the next invoice cycle via credit notes.

3. Process for Claims

To initiate a transit damage claim or report a packaging issue, please contact our CRM beat desk:

CRM & Sourcing Beat — Noble Consumer Products

Email: support@adalajfoods.com

Phone: +91 98790 00000

Ahmedabad, Gujarat 380018, India